Have you ever had that heart sinking moment when you receive a complaint about your practice? You hear the words and you just panic and wonder 'how did this occur?', 'where did things go wrong?'. Complaints about your practice or service can arise for many reasons, and while we obviously don’t want to receive a complaint, it’s vital that we are pragmatic and understand how to accept and manage complaints.

Published in News

At a minimum, all allied health practices employing staff should have a Policies & Procedures Manual, however every practice can benefit from this business tool - you don't have to be a large public or private company.

Published in News

In November we will be hosting our 3rd Healthy Practice event in Brisbane and one of the topics will be looking at your Privacy obligations as an allied health practitioner, and how you can ensure you maintain privacy standards in your practice. This is a topic I get asked alot about, and today I thought I would share some of the commonly underestimated areas of risk where breach of privacy can occur in our allied health practices.

Published in News
Tuesday, 09 February 2016 00:00

Privacy laws and allied health

Do you know your obligations as an allied health provider really well under the privacy laws in Australia?  How can you collect client information for enewsletters under the privacy regulations? What information do you need on your consent forms? This webinar is vital in private practice and covers Current privacy principles and how they relate to allied health, Tips for collecting and storing client information and How we can and can't share client information.

Published in Past Webinars

A policy and procedure manual is a really important component of having a successful practice. There are so many benefits going forward if you have a well constructed manual that guides the expectations of your team’s performance. If you haven’t developed one, have a half finished manual, or have an old one that might be out of date, here are some tips to get you back in the game.

Published in News
Tuesday, 23 July 2013 00:00

Recruiting Staff

Good recruitment procedures are essential for any business or practice.  They will help you ensure you get the right staff, who are then trained well and perform efficiently in their roles.  How do you employ someone?  What are the first steps? What are your legal obligations? 

This webinar guides you through the process you need to take if you want to employ great staff and ensure you are meeting your obligations as an employer.

Published in Past Webinars

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