Amy Geach

Amy Geach

Have you ever had that heart sinking moment when you receive a complaint about your practice? You hear the words and you just panic and wonder 'how did this occur?', 'where did things go wrong?'. Complaints about your practice or service can arise for many reasons, and while we obviously don’t want to receive a complaint, it’s vital that we are pragmatic and understand how to accept and manage complaints.

If you are not sure where to start when looking at your practice success, then this is a great little starting point for you. Its not hard, but does require you to sit down in a quiet space and start to think about what are the important things that happen in your practice that will help make it successful, and how will you track the performance of those things over time.

If you were to sit back and look inward at your practice and ask yourself, how is this all going? Am I going ok? Is this practice sustainable? Is this practice growing too fast, too slow, or just right? - How would you answer? Do you know how your practice is performing each month? Is it getting better, worse or staying about the same? If you can’t answer this, I think you need to spend a bit more time (just in your spare time is fine!!), looking inwardly toward your practice and start to find the measures that help you answer questions about the performance of your practice.

Tuesday, 17 October 2017 10:02

Are you leading with purpose?

How are you travelling with leading your practice? Are you headed in the right direction? Are you leading with purpose? Coming up to the end of the year, what is in the diary? I hope that you have planned some time to reflect on the year and plan the coming year. If you leave this until Christmas, you might find it a bit hectic, and it you leave it 'til the New Year you miss the opportunity to plan early so you can hit the ground running!

When I started working in private practice 11 years ago, clients were referred, they were seen, they were written about, they were billed, they were compliant with rebooking, and they had good outcomes. Like many, I assumed their good outcome in my opinion means they had a great experience. But did they? – no, most likely not always!

Wednesday, 04 October 2017 09:05

Healthy habits to help your business

There is not a great deal of point in spending time writing your goals if you are not prepared to then spend time facilitating their achievement during the year. It is important to set some habits around goal achievement and also give yourself some motivation for this.

Tuesday, 26 September 2017 10:59

Who is our 2017 bright spark?

I feel at times there is a gap between the amazing projects people are doing at their place of work, and identification with the word innovation. People are sometimes not confident that what they are doing is actually innovative. Over the years, I have met so many wonderful therapists, and I can tell you, there are so many creative, driven, amazing, innovative therapists within allied health. You definitely do not have to invent things to be innovative!

Tuesday, 19 September 2017 15:13

3 great online mental health tools

I often see clients in my practice that are struggling to cope with the changes that come with an injury. These can include loss of function, change of roles, thoughts of an injury or accident, or stress on relationships. There have been times when some of my clients have been waiting for professional counselling services to begin, and I have needed something in the meantime to help them - a tool that I can help them access to provide some interim support. Well I found something and I was very excited.

Tuesday, 12 September 2017 09:07

No excuses for dodgy presentation slides!

We have a lot of things coming up at Maida Learning over the next month – including workshops that I will be presenting for fellow allied health practitioners in both Adelaide & Melbourne, which brings me to today's topic!

Tuesday, 05 September 2017 09:16

What makes you different?

Do you know how your practice or service is different to your competitors? Do you think you communicate this difference well to your clients and referrers?