In this modern world where technology can give us so many options, we are pushed to be more knowledgeable in our fields and are questioned by our customers more than ever before. As business owners, we must ensure we have a well-trained team, who are confident, capable and content. Happy staff makes happy patients in my opinion. The trick to ensuring effective staff training is to know how your team learn.
There are many ways people learn, yet we often do not tap into this. Individual employees all have their unique approach to learning. Not tapping into these, can create hours of ineffective learning. In a business, this is wasted opportunity and wasted money. So how do individuals differ in their learning style? Depending on where you go to read about them, there are quite a few. The seven overall learning styles include:
Spatial/visual: Prefer using pictures, images, and spatial understanding.
Auditory-musical: Prefer using sound and music.
Verbal/linguistic: Prefer using words, both in speech and writing.
Physical/kinaesthetic: Prefer using your body, hands, and sense of touch.
Logical/mathematical: Prefer using logic, reasoning. and systems.
Social/interpersonal: Prefer to learn in groups or with other people.
Solitary/intrapersonal: Prefer to work alone and use self-study.
The most commonly found learning styles are auditory, visual and kinaesthetic. One thing to remember is that we all use a combination of learning styles on a regular basis, but we often have a preference for one over the others. Here is a breakdown of how your staff may prefer to learn a little differently to one another.
Auditory learners would rather listen to things being explained than reading about them. So, a staff meeting would be a better way to distribute information for these learners, or face to face discussion. Things that can help auditory learners better engage in their work might be reciting information out loud and having music on in the background.
Visual learners do best when they have some kind of graphic or image to look at. They learn best when they can watch a demonstration or from reading. For visual learners, it is very easy to look at a chart or diagram, but listening to the explanation is harder.
Kinaesthetic learners process their information best through a ‘hands-on’ approach. Getting them to practice a task is the best way for them to learn what they need to do. Writing things down as they read is a better way for them to retain information from a meeting, rather than just listening.
Happy learning! One last thing...
Where can you go to see what kind of learner you are and what kind of learners your staff are?