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Last year I was brave (and lucky) enough to attend a business retreat where I got a chance to stop and pause and really reflect on where I had been in my business journey and where I was headed.  It was eye-opening, as I had been so busy working, I didn’t realise I had not put my head up for long enough to really survey the situation.  When I finally did on this amazing retreat, I really connected with these things that I wish I had taken notice off much earlier in my business journey.

Tags: Management Allied Health Private Practice


You have probably heard the saying, “happy staff, happy clients” and I do believe that  - the mood of a workplace is contagious.  This week I was at the airport and I heard a staff member that was working in the airport café say to her colleague “I wish everyone had come to work in a better mood, it’s starting to rub off on more and more people”.  True – you may have felt this yourself at work before.  So what do we do?

Tags: Planning Staffing Private Practice Team Wellbeing


We have likely all had those days when you start to run behind on your appointments, meaning your upcoming clients are having to wait longer for you to be ready – this can happy for a number of reasons, and one of those is having a previous client turn up late to their appointment. When this is an initial appointment people are running late too, it can really throw out the outcomes you were hoping to achieve and the experience not only of the client but you as well.  What can we do?

Tags: customer Service Allied Health Systems Appointments