You have probably heard the saying, “happy staff, happy clients” and I do believe that - the mood of a workplace is contagious. This week I was at the airport and I heard a staff member that was working in the airport café say to her colleague “I wish everyone had come to work in a better mood, it’s starting to rub off on more and more people”. True – you may have felt this yourself at work before. So what do we do?
Calling all allied health practice owners feeling in a bit of rut. Things not going your way, feeling a bit helpless in your quest for the balance, or just tired. Following on from our previous post, we want to keep sharing tips and resources for managing your mental health as a practice owner. Private practice can be a lot of fun, and I get so much satisfaction and joy from my team and my clients. But… it is not without stress as well. There are lots of ebbs and flows in our private practice world. Some of these are within our control and some are not. Today, I share three online programs that can assist your mental health this month….
Being a brilliant therapist does not mean things will always be ok. Every day, there are inherent risks to running a healthcare business, and they cannot be ignored simply because we have a good rapport with our clients, or get really good outcomes for them. Things can happen – they really can, and we don’t plan for them, but the best action is to try and avoid them. Here are five ways you can do this now in your own practice.
Have you ever taken client photos as a record of their progress for their file, or taken a photo of them for marketing purposes…? Maybe for social media or perhaps for a presentation you have coming up? If you have taken any clients photos in the past, or are planning to, we have put together these simple tips for ensuring you are doing this the right way.
I used to do a lot of my planning in my head. Just thinking and then making random announcements to my team of new things we were going to start. Once I applied for a grant to run an after-hours clinic – we were successful, and then I announced the project to my team – I never thought about their thoughts on working after hours! Certainly, something we should have planned out. That taught me a valuable lesson in sitting down to plan my practice quarterly with team members.
All my staff know that I am a stickler for good magazines in my waiting areas – they have to be inspiring, creative, and promote wellbeing…. And I also love when they can create a mini mental escape for my clients. I certainly am not a fan at all of ‘trashy’ or ‘gossip’ mags, so they are out! A good magazine can really help you with your branding, and for me, there are some favourites that really match with what we are all about. They might be helpful for you too…. As long as they match YOUR brand as well.
Last year I was brave (and lucky) enough to attend a business retreat where I got a chance to stop and pause and really reflect on where I had been in my business journey and where I was headed. It was eye-opening, as I had been so busy working, I didn’t realise I had not put my head up for long enough to really survey the situation. When I finally did on this amazing retreat, I really connected with these things that I wish I had taken notice off much earlier in my business journey.
This blog is for the practice owner who has a waiting room, where people sit either by themselves or with their family or friend until you are ready to see them. If you think back to the values in your practice that you want to model to your clients or the way you want your clients to feel when they are with you, how do these important aspects then apply to your waiting room? Today in the blog I want you to be thinking of how it ‘feels’ to your clients in your waiting room.